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When Managers Make People Wait December 9, 2010

Posted by Kevin Burns in boring, boss, communication, corporate attitude expert, corporate culture turnaround specialist, Employee Engagement, engagement, initiative, kevin burns, keynote speaker, management, management speaker, manager, middle manager, Tweak, waiting.
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Don’t you just hate standing in line? Banks have that long cattle pen (moo). Airports have the same line, even though you’ve already checked in AND put your own luggage tag on your luggage you still have to line up to give someone the bag. Huh. And now even stores like Best Buy make you line up like cattle (moo) if you want to return something to their store. It seems that buying is efficient – returning will eat up a good chunk of your life.

Organizations have become quite competent at making customers wait and you’re likely quite aware of how long your customers are forced to wait. But have you considered how much your employees wait?

Employees who are forced to wait, especially waiting for fellow workers, cause your people to think. When they think, they reflect on how bored they are waiting, When they discover how bored they are, they blame the job. When they discover how boring the job is, they disengage.

But you, as a manager, can Tweak™ the disengagement out of your people and get them to actively engage. Tweak™ing can identify problems and boredom before they become problems. Tweak™ Management creates dialogue between employees and managers.

Remove wait times for your employees and they actively engage. But only managers who communicate with their people regularly will be able to eliminate boredom. Otherwise, your people sit around waiting to speak with their managers about how long they are forced to wait.

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Fascinating Innovation Example June 28, 2010

Posted by Kevin Burns in attitude, attitude expert, attitude speaker, attitude strategist, change, initiative, innovation, instigational, instigational attitude, kevin burns, keynote speaker.
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How much fun could you have if you didn’t let “societal norms” dictate how your organization approached innovation? How easy would it be to install a “fast lane” going into a subway station – for those that just wanted to catch their train a little quicker?

You change your attitude on simply accepting the way it’s done currently and instead, develop a vision where people can have fun while doing something completely mundane.

Escalators move slow and stairs can be dangerous when you’re in a hurry. How would you quickly and efficiently move people to the bottom of the stairs and, at the same time, allow them bring out their inner child while catching their train?

Why not consider a slide in a subway station? Watch the video.

The Attitude of Initiative August 10, 2009

Posted by Kevin Burns in attitude, attitude adjustment, attitude expert, initiative, kevin burns, keynote speaker.
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Corporate America is getting lazy. Well, let me qualify that statement. It may not necessarily be corporate America that is getting lazy (although some within corporate America are more than lazy), but some of the people entering corporate America these days sure are.

The New York Post is reporting today about a 27-year-old college student at Monroe College in New York who is now suing the college for $70,000, which is the cost of her tuition. Is she suing because she didn’t get a quality education? No. She is suing the college because after spending $70,000 and achieving only a 2.7 GPA (which is a B-) she is ticked off that the college didn’t find her a job to go with her new diploma.

Are you kidding me? It was just yesterday that I was reading a story in the news about the use of resumes and how new college graduates entering the workforce seem to have little comprehension for cover letters, researching the companies they are applying to and the art of deportment — dressing up and shining shoes for interviews. Now today, I get to read a story about a B- graduate who wants to sue her college because they didn’t find her a job. That makes me a little nuts.

Do we have to do everything? Yes, I realize I’m going to sound like an old fart here, but come on, there is a little thing called initiative. (This is the part where I sound like the old fart) In the old days we would graduate college or university and go out into the world armed with a CV and a diploma. We would scour newspapers, network with people who were working, do research on potential companies we would like to work for, write personalized cover letters, and then, if we were given the chance for an interview, we would dress up, look respectable, show some class and possess more than just a feigning interest in perhaps going to work.

Today the average student doesn’t even have to leave the comforts of their own home and they can find a job. (Personally, I prefer the system that we have today.) As long as a student is connected to the Internet, they can find job openings, they can research companies, they can network with people who are working in those companies, they can prepare cover letters/e-mails, and they can upload their resumes all while in their pajamas. The only time that they need to dress up is if they are invited for an interview. But this is where a lot of them don’t even bother dressing up. And I don’t get it. Because a lot of these same students will spend hours preparing to go out to a club and just a few minutes to prepare for a job interview.

ATTITUDE ADJUSTMENT: Sorry, but I’m a big believer that if you don’t care about how you look, you won’t care about the quality of your work. How you do one thing is how you do everything. Someone who shows up for a job interview dressed like a bum wouldn’t get past the reception desk in my company. They would be told why their interview was being canceled on the spot — because they don’t care enough to make a good impression. I would think that speaks volumes about the quality of their work.

I can’t for the life of me figure out how a student can maintain great grades in high school, outstanding GPA in college or university, master their final exams, do everything right to position themselves well to be one of the top choices for a job and then show up dressed like a bum. But there is always a silver lining – a giggle amongst the frustration. It happens when a student shows up for an interview dressed like a bum and they’re applying for a job in marketing. Do you see the humor in that?


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